FAQ

Frequently Asked Questions

1. How long does it take to process my order?

All orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order has shipped.

2. How long does shipping take?

Once your order has been processed and shipped, delivery typically takes 7–15 business days depending on your location. Please note that delivery times may vary during peak seasons or holidays.

3. How much does shipping cost?

We offer free shipping on all orders — no minimum purchase required. Enjoy shopping without any added shipping fees!

4. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email. You can use that number to monitor your delivery status at any time.

5. What is your return policy?

We want you to love what you ordered. If you're not completely satisfied, please contact us at support@fitframewear.shop within 30 days of receiving your item. Our team will guide you through the return or exchange process.

6. Is it safe to pay on your website?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We accept all major credit cards and other secure payment methods, so you can shop with complete confidence.

7. What if I received the wrong or damaged item?

We sincerely apologize if this happens. Please reach out to us at support@fitframewear.shop with your order number and a photo of the item, and we will make it right as quickly as possible.

8. How can I contact customer support?

Our support team is happy to help! You can reach us by email at support@fitframewear.shop or by phone at (313) 555-7513. We respond to all inquiries within 1–3 business days.